Thursday thoughts: Draining the swamp

I think it was a 1986 Apple commercial that first introduced me the concept, but it’s a metaphor that has stuck with me for three decades since then: “It is difficult to remember, when you are up to your neck in alligators, that you originally set out to drain the swamp!” I find that I spend…

Thursday thoughts – Rules v Customer Service

I was at a small restaurant last night, which we’ve been to regularly – and as it turns out, we were the only customers seated there. There were probably two reasons for that: One was because the heavens opened just moments after we arrived, so that would have deterred people thinking about whether to go…

Cruising – what’s your style?

We’ve spoken before about eating on a cruise ship – but you may not have considered WHY some cruise-lines push all-inclusive, while others offer a-la-carte extras. The organization of amenities is an important area where the cruising industry has made changes in order to keep their ships running profitably. One of these areas is the way…

What I Wonder Wednesday – In Defence of Cattle Class

There’s a new commercial featuring Jennifer Aniston where she has a ‘nightmare’ – that she is travelling on an American airline in ‘cattle class’, and doesn’t get the service that she’s used to on an Emirates aircraft. It’s an amusing ad .. but I have to say, the comments it has generated are both predictable…