Wed Workshop – 80:20 vision

In my Thursday Thoughts post two weeks ago, I wrote about ‘draining the swamp’ – or dealing with the big picture, and not getting bogged down in the minutiae. And that led one reader to point me to a really useful ‘life hack’ page about the 80:20 rule. The 80:20 rule, as Steve Young points out, is…

Wed Workshop – Best Laid Schemes …

You may have noticed that this week’s Wed Workshop’ is actually being posted on a Sunday (Australian time). That’s because, as the poet said, “The best laid schemes of mice and men gang aft agley….” I am, as I’ve mentioned, an occasional ‘enrichment lecturer’ on cruise ships – and in recent weeks I’ve been on…

Thursday thoughts: Draining the swamp

I think it was a 1986 Apple commercial that first introduced me the concept, but it’s a metaphor that has stuck with me for three decades since then: “It is difficult to remember, when you are up to your neck in alligators, that you originally set out to drain the swamp!” I find that I spend…

Thursday thoughts – Rules v Customer Service

I was at a small restaurant last night, which we’ve been to regularly – and as it turns out, we were the only customers seated there. There were probably two reasons for that: One was because the heavens opened just moments after we arrived, so that would have deterred people thinking about whether to go…