Thursday thoughts – Rules v Customer Service

I was at a small restaurant last night, which we’ve been to regularly – and as it turns out, we were the only customers seated there. There were probably two reasons for that: One was because the heavens opened just moments after we arrived, so that would have deterred people thinking about whether to go…

Wed Workshop – Training v Real World.

I was at a Toastmasters meeting last night when a member, attempting to encourage newer speakers, said “No speech is a failure – Each speech has an outcome. It’s how you deal with that outcome that counts.” And I’d agree – at least as far as the sentiment goes. But to paraphrase the old saying, sentiment (and…