Thursday thoughts – Rules v Customer Service

I was at a small restaurant last night, which we’ve been to regularly – and as it turns out, we were the only customers seated there. There were probably two reasons for that: One was because the heavens opened just moments after we arrived, so that would have deterred people thinking about whether to go…

Wed Workshop – Training v Real World.

I was at a Toastmasters meeting last night when a member, attempting to encourage newer speakers, said “No speech is a failure – Each speech has an outcome. It’s how you deal with that outcome that counts.” And I’d agree – at least as far as the sentiment goes. But to paraphrase the old saying, sentiment (and…

Monday Media – light, and shade

I had the pleasure of producing and presenting news bulletins at one of my fave little radio stations over the weekend – River 949 at Ipswich – and I was amused by the difference between it,and my final ‘full-time’ station, Radio 4BC. Now, before I go on, it is NOT my intention to ‘slag off’…

Relaunching this Friday …

It’s been an interesting week or two around the CairnsComms world HQ – what with visits to see my 91 year old mum, and Christmas, and other disruptions. That’s why the blogsite’s been just a bit … moribund … for much of December. But as of Friday, we have a new year – and a…