Thursday thoughts – Rules v Customer Service

I was at a small restaurant last night, which we’ve been to regularly – and as it turns out, we were the only customers seated there. There were probably two reasons for that: One was because the heavens opened just moments after we arrived, so that would have deterred people thinking about whether to go…

Wed Workshop – Training v Real World.

I was at a Toastmasters meeting last night when a member, attempting to encourage newer speakers, said “No speech is a failure – Each speech has an outcome. It’s how you deal with that outcome that counts.” And I’d agree – at least as far as the sentiment goes. But to paraphrase the old saying, sentiment (and…

Monday Media: News, Vietnam style..

One of the most common issues I face when teaching journalism students – especially those from Asian backgrounds – is the need for attribution. “You can’t just say ‘The 12th National Party Congress is a congress of solidarity, democracy, discipline and renovation, demonstrating its resolve to increase comprehensive and synchronous reforms while promoting the country’s…

Rear View Microphone: Well now this is embarrassing…

  Today should see the publication of the third episode of Rear View Microphone – the weekly podcast covering Travel, and Tourism, and Cruising, and Communications, and Arts and Entertainment, and Politics and more … Unfortunately, I’m on holidays in Singapore and Vietnam over the next three weeks – and my recording equipment didn’t even survive the…